Privacy at Maya.

Maya is a fictional voice and chat receptionist built by Beyond Time Labs. Please use made-up names and phone numbers. Do not share health records or sensitive information.

What we process

With your permission, your microphone streams directly to Google’s Gemini API to generate voice responses and captions. We store the resulting transcript, summary, booking and escalation records for up to 7 days. We do not store audio recordings.

Chat messages are sent to Google to produce replies and use the same practice tools. During a fictional booking we may store whether you are a new patient, your made-up reason for visiting, and insurance type. Do not enter insurance IDs, dates of birth, health records, or real personal details.

Your conversation log

Your browser receives a signed cookie that identifies your credits and conversations. The receptionist and clinic subdomains share this signed cookie and one credit wallet. Other visitors cannot view your conversation history. Beyond Time Labs administrators can review calls to maintain this experience. Clearing cookies removes your browser’s access to credits and history; keep them while you have unused credits.

Payments and service providers

Stripe processes payment details; we store only the checkout reference, amount, and credit allocation. The application runs on Vercel with PostgreSQL on Railway when deployed. A bot check uses Cloudflare Turnstile. If configured, PostHog collects page and product events, referral tags and proposal job IDs; call content is not sent to analytics.

Limits and credit packs

One credit starts one voice call of up to 5 minutes or one chat of up to 30 visitor messages. Credits do not expire. Calls are limited to 3 per browser and network per day, or 5 when arriving through an Upwork proposal. A shared daily safety ceiling can temporarily pause new calls without consuming credits. Credit packs cover this fictional experience; they do not buy real dental services. Chat has a separate five-conversation daily limit per visitor and network, a daily token ceiling, and a ten-minute idle timeout.

Questions or removal requests

Contact Beyond Time Labs through the channel where you received this link. Upwork visitors can message through Upwork. Call records are automatically removed after 7 days; payment records are retained for accounting.