BROWSER VOICE
A conversation, out loud.
Talk to Maya in your browser, interrupt or change the request, and follow live captions. The voice experience is in English.
YOUR FRONT DESK, BEYOND THE PHONE
Every visitor.
A little more looked after.
Meet Maya on your practice’s website. The right answer, the next appointment, and a thoughtful handoff—all in one conversation.
Same Maya. Same appointment book. One private inbox.
northside · your practice website
ILLUSTRATIVE SAMPLEn.Northside
FAMILY DENTALCARE THAT FEELS HUMAN
FAMILY DENTALCARE THAT FEELS HUMAN
MayaYour virtual receptionist
How much is a cleaning—and can I come Tuesday?
A cleaning is $95. Let me check Tuesday’s available appointments.Source: Cleaning
Tue 10:00 amTue 2:00 pm
A conversation becomes a clear next step.Booking, intake, and context in the same log.
LESS BACK-AND-FORTH.
MORE WARM WELCOMES.Practice facts, citedOne appointment bookChat and voice, togetherKnows when to hand off
MORE WARM WELCOMES.Practice facts, citedOne appointment bookChat and voice, togetherKnows when to hand off
TRY THE EVERYDAY. THEN THE UNEXPECTED.
A minute in chat.
A much clearer picture.
Explore the fictional practice, ask a two-part question, and see the useful work behind a few simple messages.
Open the practice01
Start small.
“What time do you close on Friday?”
02
Ask two things.
“How much is a cleaning—and can I come Tuesday?”
03
Make it a conversation.
Book a visit with made-up details. Try “¿Cuánto cuesta una limpieza?”
04
See the handoff.
Try the fictional swelling-and-fever scenario, then open the log.
THE SAME FRONT DESK. A SECOND WAY IN.
Chat and voice.
One clear inbox.
No separate appointment book. No second set of answers. Your chats and calls stay together in this browser’s private log.
VoiceTalk, interrupt, book a visit.
The same appointment bookA slot taken in chat is taken in voice too.
ChatAsk, tap an option, see the sources.
WHAT YOU CAN EXPERIENCE TODAY
From the first question.
To a useful next step.
A working receptionist across two channels. Northside is fictional: the bookings and handoffs demonstrate the workflow, with no real appointments or medical care.
WEBSITE CHAT
A helpful welcome on your website.
An embeddable chat widget with streamed replies, tappable options, and English and Spanish responses. Try it on the fictional Northside website.
SHARED KNOWLEDGE
Your answers, kept consistent.
Both channels use the same practice knowledge: services, prices, hours and policies. Chat answers show source labels from that knowledge base.
SHARED APPOINTMENTS
A booking you can check.
Maya checks available demo slots, reads back the details and asks for confirmation. A slot booked in either channel becomes unavailable in the other.
CHAT INTAKE
The useful details, collected.
Chat bookings collect new-patient status, a short reason for the visit and insurance type. Those details stay with the conversation; no member ID or medical history is requested.
AFTER-HOURS CHAT
An answer after closing time.
Chat shows when the office reopens and can still answer questions or book. Urgent concerns create a simulated handoff; emergencies receive a 911 instruction. Nobody actually calls back in this experience.
ONE CONVERSATION LOG
The whole conversation, in one place.
Voice and chat share a private log with channel filters, transcripts, summaries, booking details and escalation events. Visitor records are tied to this browser across both sites.
OWNER CONTROLS
Control behind the scenes.
The owner admin can edit answers and additional instructions, review conversations and run retention. Bot checks, usage limits and an off switch help control access and spend.
BUILT AROUND YOUR BUSINESS
Your front desk.
Your agreed scope.
Want this for your own business? A custom implementation is a separate project. We agree the channels, integrations, delivery and price before work starts.
Your identity and knowledge
Your branding, services, prices, opening hours, FAQs and receptionist instructions, configured from the information you approve.
Your visitor journey
The agreed voice or chat experience, intake questions, booking rules and handoff wording, with a website widget when chat is included.
Your working setup
Deployment on your chosen domain, owner administration and conversation records, plus the provider accounts and usage costs agreed in the project scope.
A tested handover
Acceptance scenarios for your business, setup documentation and a walkthrough. Ongoing support and maintenance are agreed separately.
SCOPE THESE SEPARATELY
Connect the systems your team already uses.
Real phone numbers and telephony, SMS or email confirmations, calendar and booking-system connections, CRM sync, and human live-chat takeover are not connected here. They need a separate integration scope and may involve additional provider fees. No healthcare-compliance certification is claimed.
ONE WALLET. TWO WAYS TO MEET MAYA.
Start a few
good conversations.
Your receptionist credits work for chat and voice. Choose a channel each time, and see the whole story in your log.
This pack buys access to the fictional Maya experience. A receptionist for your own business, installation, integrations and ongoing service are quoted separately.
NO SUBSCRIPTION. NO AUTO-RENEWAL.Receptionist creditsONE-TIME PACK
$5
for 3 conversation credits
1 credit per chat: up to 30 visitor messagesOr 1 credit per voice call: up to 5 minutesCited answers, demo bookings, and simulated handoffsPrivate transcripts and a shared conversation log
Paid access for every visitor. Daily safety limits apply.
Credits stay with this browser; keep your cookies.
A warm welcome.
Even after hours.
Take a look around Northside. Maya is ready when you are.
Chat with MayaNorthside is fictional. No real appointments, medical advice, or callbacks. Found us on Upwork? Continue the project conversation there.